Privacy policy.

Last updated: 24 Oct 2025

At Open Book Realty (“we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

  • Full name

  • Contact details (email, phone number, address)

  • Property preferences and interests

  • Business or company name (if applicable)

  • Financial or transactional information (if related to a property sale or lease)

  • Any other information you provide to us during enquiries, campaigns, or transactions

2. How We Collect Your Information

We collect personal information when you:

  • Fill in a contact or enquiry form on our website

  • Submit an expression of interest or register for a campaign

  • Call, email, or communicate with our agents or staff

  • Use our social media platforms or digital advertisements

  • Attend inspections, open homes, or property-related events

  • Engage with us in the course of real estate services

We may also collect information from publicly available sources or third-party providers (e.g., property listing portals or marketing platforms), where legally permitted.

3. Why We Collect Your Information

We use your personal information to:

  • Respond to enquiries and expressions of interest

  • Match you with relevant properties, businesses, or opportunities

  • Provide property sales, leasing, or brokering services

  • Market current and future real estate listings

  • Manage customer relationships and communications

  • Comply with legal obligations, including under real estate licensing laws

4. Disclosure of Personal Information

We may share your personal information with:

  • Our employees, agents, and contractors

  • Property owners, landlords, buyers, or other relevant parties

  • Legal, financial, or real estate professionals involved in a transaction

  • Third-party service providers (e.g. CRM, marketing, analytics, cloud storage)

  • Regulators, legal advisors, or as required by law

We will never sell your personal information to third parties.

5. How We Store and Protect Your Information

We store your personal information securely using cloud-based platforms with data protection protocols in place. We take reasonable steps to:

  • Protect your information from misuse, interference, loss, and unauthorised access

  • Restrict access to staff and providers with a genuine need

  • Dispose of or anonymise information when no longer needed

6. Access and Correction

You have the right to request access to or correction of your personal information held by us.

To do so, please contact us at:
Email: [Insert contact email]
Phone: [Insert phone number]

7. Complaints

If you believe your privacy has been breached, please contact us directly. We will respond to all complaints within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website and marked with the date of revision.